Product Returns

How to return my order

If you would like to return your shoes for exchange or refund complete the returns form (Download Here) and use the address label in the package.

You will need to pay for the postage and Royal Mail standard delivery is around £3.85.

If you exchange your new shoes the postage on return will be paid for by Excel Cheer.

Customs and Duty charges apply on orders shipped worldwide.

Frequently Asked Questions
What are the shipping options?

We have a number of different shipping options with a variety of couriers!

Listed below are all of our options:

  • Royal Mail Special Delivery Guarenteed Next Day
  • 1-3 Business Days Tracked
  • 3-5 Business Days Tracked
  • International Tracked & Signed

For International orders, a Duty fee will need to be paid when your order enters customs.

 

 

 

What is the Return Policy?

Our returns policy is that if you are not completely satisfied with the item(s) that you have received, or you require a different size, then you can return them for a refund of the item price or an exchange, within 14 days from the date of receipt. While we do not cover the cost to return, we will send out your exchange item complientary. 

What is the Refund Policy?

Our refund policy is that if you are not completely satisfied with the item(s) that you have received, or your item is faulty, then you can return them for a refund of the item price within 14 days from the date of receipt.

Can I exchange Items for different sizes?

Yes, items can be exchanged for different sizes. However if the item sizes crosses over from the Youth size to the Adult size, there will be an additional cost that would need to be paid. 

International shipping

Customs and Duty charges apply on orders shipped worldwide.