Shipping

Shipping Information

 

Orders received before 1pm Monday to Friday will be shipped the same day. If orders are placed after 1pm they will be shipped the following day. Please check the email that you provided at the time of the order for any updated information. If an order is placed after 1pm on Friday it will be shipped the following Monday as we do not provide a weekend shipping service.

 

Please Note There may be a delay between you placing an order and it being received by our warehouse

 

United Kingdom Shipping

 

We offer 3 levels of shipping in the UK

 

Next Business Day

 

If you have selected the Next Business Day Delivery option on our website you should expect to receive your order the next working day after your order has been shipped. If we receive your order before 1pm Monday-Friday it will be shipped the same day. If your order is placed after 1pm on Monday-Friday or during the weekend, your item will be shipped the next working day (Monday-Friday). 

 

Any orders placed after 1pm on Friday, or Saturday and Sunday, will be shipped the following Monday excluding bank holidays. Orders shipped on Friday will arrive on Monday as this is the next working day. 

 

1-3 Days

 

This service aims to deliver next working day but can take up to 3 days. If you need it within one day please select the next working day service.

 

3-5 Day

 

This service aims to deliver within 3 to 5 days but there are unforeseen circumstances such as courier delays which may result in the delivery taking longer.

 

Saturday Delivery

 

For this service your order must be placed between 00:01 until 13:00 on Friday and delivers before 1pm on Saturday.

 

Please Note

 

These services are not specific to any courier and we reserve the right to pick the most appropriate for your area. None of the couriers guarantee that they will achieve the delivery time on 100% of occasions so we cannot be held responsible if they do not achieve the desired delivery time.

 

Please ensure that you have your email and mobile phone number correctly entered on your order, this allows us to provide you with tracking information.

 

 

Please note items shipped to The Scottish Highlands some off-shore areas and Northern Ireland can take longer to arrive than the advertised time.

 


International Shipping

 

We use a variety of couriers’ dependant on your area of the world. If there is not an option for you when you get to checkout please contact us via email on sales@excelcheer.co.uk.

 

DHL Express Service

 

This service aims to deliver within 1-2 days within Europe and 1-4 days in the rest of the world. It will only allow products up to 2kg to be ordered anything larger unfortunately cannot be sent via this service.

 

Other international shipping

 

All other international orders (EU, Non-EU, rest of World) will be shipped using Royal Mail, Parcelforce or DPD International Signed For Service. 

 

These Service aims to deliver to Europe in 3-6 working days and worldwide 5-9 working days, subject to customs delays. Your item will be tracked until it leaves the UK and will require a signature on receiving the order. 

 

If there is nobody present at the address provided you will either be notified by your national postal service or please contact your local Post Office. If your parcel is not claimed within 14 days it will be returned to us and you will need to pay additional delivery changes.